Privacy Policy

Effective Date: 10.03.2024

At Raufi Repairs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your choices regarding the information you provide to us.

1. Information We Collect:

a. Personal Information:

• Name

• Address

• Email address

• Phone number

• Payment information (if applicable)

b. Appliance Details:

• Make and model of the appliance

• Description of the issue

c. Service History:

• Records of previous repairs and services performed

2. How We Use Your Information:

a. Service Provision:

• To schedule and provide appliance repair services

• To communicate with you regarding service appointments and updates

b. Customer Support:

• To address inquiries and resolve issues

• To improve our customer service and offerings

c. Marketing and Promotions:

• With your consent, to send promotional materials and special offers

3. Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purpose of providing the requested service. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Data Security:

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, restricted access, and regular security assessments.

5. Your Choices:

a. Opt-Out:

• You have the option to opt-out of receiving marketing and promotional materials at any time.

b. Access and Update:

• You may request access to, correct, or update your personal information by contacting us.

6. Cookies and Tracking:

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to access certain features of the site.

7. Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

8. Contact Information:

If you have any questions or concerns regarding our Privacy Policy, please contact us at: fariedullah@raufirepairs.co.uk

By using our services, you agree to the terms outlined in this Privacy Policy.